General Sale Terms & Conditions
— Vous trouverez la version en français à la fin / French version at the end —
Terms and Conditions
Effective Date: December 17th, 2024
Introduction
Welcome to Holistic Reading and Holistic Answers, a service provided by Holistic Journey LLC (”Company,” “we,” “us,” or “our”), a Delaware limited liability company located at 2915 Ogletown Road, Newark, DE 19713, USA. These Terms and Conditions (”Terms”) govern your access to and use of our website and services (collectively, the “Service”). By accessing or using the Service, you (”User” or “you”) agree to be bound by these Terms. If you do not agree to these Terms, please refrain from using our Service.
Eligibility
By using our Service, you represent and warrant that you are at least 18 years old or the age of majority in your jurisdiction, whichever is greater, and have the legal capacity to enter into these Terms. If you are under 18, you may use the Service only with the involvement and consent of a parent or legal guardian. Consequences for providing false eligibility information (e.g., misrepresentation of age) can lead to immediate termination (or 1 week notice or with explanation, regarding the issue) of services without notice nor refund warranty.
Services Provided
Holistic Reading offers personalized written reports based on your birth data (”Holistic Reading Reports”). These reports provide insights into your identity, personality, challenges, opportunities for growth, and other life aspects.
Personal Data and Privacy
We collect certain personal information from you to provide our Service, including but not limited to your full name, email, phone number, date of birth, time of birth, and place of birth.
Data Collection and Use
• Purpose: Your personal data is collected and used solely for the purpose of generating your Holistic Reading Report and improving our Service.
• Consent: By providing your personal data, you consent to its collection, use, and processing in accordance with these Terms and our Privacy Policy.
You can refer to Delaware Online Privacy and Protection Act (DOPPA).
Consent for data collection and retention is obtained through a checkbox before the user can click the payment button.
User Rights
Depending on your jurisdiction, you may have certain rights regarding your personal data, including:
• Access: The right to request access to your personal data.
• Rectification: The right to correct any inaccuracies in your personal data.
• Deletion: The right to request the deletion of your personal data.
• Restriction: The right to restrict the processing of your personal data.
• Portability: The right to receive your personal data in a structured, commonly used, and machine-readable format.
• Objection: The right to object to the processing of your personal data for certain purposes.
To exercise any of these rights, please contact us at privacy@holisticreading.com.
Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
International Data Transfers
Your personal data may be transferred to and processed in countries other than your country of residence, including the United States, where data protection laws may be different. We take appropriate measures to ensure that recipients of your personal data are bound to duties of confidentiality and implement appropriate safeguards.
Orders and Payments
Placing an Order
To purchase a Holistic Reading Report, you must provide accurate and complete information as requested. By submitting an order, you agree to pay the specified price for the Service.
Pricing and Taxes
• Currency: All prices are listed in U.S. dollars unless otherwise specified.
• Taxes and Fees: Prices do not include applicable taxes or fees unless expressly stated. You are responsible for any taxes or fees associated with your purchase.
Payment Methods
We accept payment through secure third-party payment processors. By providing your payment information, you authorize us to charge the applicable fees to your selected payment method.
Refund Policy
We offer a 30-day money-back guarantee. If you are not satisfied with your Holistic Reading Report, you may request a refund within 30 days of your purchase date by contacting us at support@holisticreading.com. Refunds will be processed using the original payment method within 10 business days of approval.
Delivery of Services
After your order is confirmed and payment is received, we will prepare your personalized Holistic Reading Report. Please allow up to 10 business days for delivery. Reports will be sent to the email address you provided during the ordering process.
Intellectual Property Rights
Ownership
All content, materials, and services provided by Holistic Reading, including but not limited to Holistic Reading Reports, text, graphics, logos, and software (collectively, “Content”), are the property of Holistic Journey LLC or its licensors and are protected by United States and international intellectual property laws.
License Grant
We grant you a personal, non-exclusive, non-transferable, revocable license to access and use the Content for your own personal, non-commercial use.
Restrictions
You agree not to:
1. Copy or Reproduce: Copy, reproduce, distribute, or create derivative works from the Content.
2. Commercial Use: Sell, resell, or commercially exploit the Content.
3. Remove Notices: Remove any copyright or proprietary notices from the Content.
4. Unauthorized Access: Use any data mining, robots, or similar data gathering or extraction methods.
User Conduct
You agree to use the Service only for lawful purposes and in accordance with these Terms. You agree not to:
1. Illegal Activities: Use the Service in any way that violates applicable federal, state, local, or international law or regulation.
2. Harassment: Engage in any conduct that is harmful, fraudulent, deceptive, threatening, harassing, defamatory, obscene, or otherwise objectionable.
3. Security Breach: Introduce viruses, Trojan horses, worms, logic bombs, or other material that is malicious or technologically harmful.
4. Unauthorized Access: Attempt to gain unauthorized access to, interfere with, damage, or disrupt any parts of the Service or any server, computer, or database connected to the Service.
5. Impersonation: Impersonate or attempt to impersonate the Company, a Company employee, another user, or any other person or entity.
Third-Party Services and Links
The Service may contain links to third-party websites or services that are not owned or controlled by Holistic Reading.
• No Endorsement: Inclusion of any link does not imply endorsement by the Company.
• User Responsibility: Accessing third-party websites or services is at your own risk. We recommend reviewing the terms and privacy policies of any third-party sites.
Electronic Communications and Consent
By accessing or using our Service, you consent to receive all communications, agreements, notices, disclosures, and other documents (“Communications”) electronically from Holistic Journey LLC (“Company”). This includes, but is not limited to:
Format and Delivery
We will provide Communications via email to the address you have provided, or by posting them on our website. You agree that such electronic delivery satisfies any legal requirement that Communications be in writing.
Your Responsibilities
Withdrawal of Consent
If you wish to withdraw your consent to receive electronic Communications, you must contact us at support@holisticreading.com. Please note that withdrawing consent may result in termination of your access to certain services, as electronic delivery is necessary for fulfilling contractual obligations.
Marketing Communications
We may send you promotional emails or newsletters. You may opt-out of receiving these communications at any time by following the unsubscribe instructions provided in the email or by contacting us at privacy@holisticreading.com.
Disclaimers
No Professional Advice
The Content provided by Holistic Reading is for informational and entertainment purposes only. It is not intended to replace professional advice, including but not limited to medical, legal, financial, or psychological advice. Consult appropriate professionals before making any decisions based on the Content.
No Guarantees
We make no guarantees or warranties regarding the accuracy, completeness, or usefulness of the Content. Your use of the Service and Content is at your own risk.
Limitation of Liability
To the fullest extent permitted by law, Holistic Journey LLC, its affiliates, licensors, and service providers shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising out of or relating to your use or inability to use the Service or Content, even if advised of the possibility of such damages.
Indemnification
You agree to indemnify, defend, and hold harmless Holistic Journey LLC, its affiliates, officers, directors, employees, agents, licensors, and service providers from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys’ fees) arising out of or relating to your violation of these Terms or your use of the Service.
Privacy Policy
Your use of the Service is subject to our Privacy Policy, which is incorporated into these Terms by reference. The Privacy Policy provides detailed information on how we collect, use, and protect your personal data.
Changes to Terms
We reserve the right to modify these Terms at any time. Any changes will be effective 30 days after posting on our website. We will notify you of significant changes by email or through a notice on our website. Your continued use of the Service after any such changes constitutes your acceptance of the new Terms.
Termination
Right to Terminate
We may terminate or suspend your access to the Service, without prior notice or liability, for any reason, including but not limited to your breach of these Terms.
As per request from the user, we will delete all information collected to terminate our interaction and service.
Effects of Termination
• Access Revocation: Upon termination, your right to use the Service will immediately cease.
• Data Handling: We may retain certain personal data as required by law or for legitimate business purposes, as outlined in our Privacy Policy. You may request the deletion of your personal data by contacting us at privacy@holisticreading.com.
Governing Law and Jurisdiction
These Terms and any disputes arising out of or relating to them or the Service shall be governed by and construed in accordance with the laws of the State of Delaware, USA, without regard to its conflict of law principles.
International Users
If you are accessing the Service from outside the United States, you are responsible for compliance with local laws. By using the Service, you consent to the transfer of your personal data to the United States and agree to be bound by these Terms.
Dispute Resolution and Arbitration
At our sole discretion, we may require you to submit any disputes arising from these Terms or use of the Service to final and binding arbitration under the Rules of Arbitration of the American Arbitration Association, applying Delaware law.
Arbitration Process
• Initiation: To initiate arbitration, you must send a written notice to us at support@holisticreading.com.
• Location: The arbitration will take place in Delaware, USA.
• Fees and Costs: Each party shall bear its own costs and attorneys’ fees, and shall share equally in the fees and costs of the arbitrator.
Class Action Waiver
You agree that any arbitration will be conducted on an individual basis and not as a class, consolidated, or representative action.
Severability
If any provision of these Terms is held by a court or other tribunal of competent jurisdiction to be invalid, illegal, or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent necessary, and the remaining provisions of these Terms will continue in full force and effect.
Waiver
No waiver by Holistic Journey LLC of any term or condition set forth in these Terms shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition.
Entire Agreement
These Terms, along with our Privacy Policy, constitute the sole and entire agreement between you and Holistic Journey LLC regarding the Service and supersede all prior and contemporaneous understandings, agreements, representations, and warranties.
Contact Information
If you have any questions or concerns about these Terms, please contact us:
• Email: support@holisticreading.com
• Address: Holistic Journey LLC, 2915 Ogletown Road, Newark, DE 19713, USA
Acknowledgment
By accessing or using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.
Privacy Policy
Effective Date: March 3, 2024
Introduction
Holistic Journey (”Company,” “we,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you use our Service.
Data Controller
For the purposes of the General Data Protection Regulation (GDPR), the data controller is:
Holistic Journey LLC
Address: 2915 Ogletown Road, Newark, DE 19713, USA
Email: privacy@holisticreading.com
Information We Collect
Personal Data
We may collect the following personal data:
1. Identification Data:
• Name
• Email address
• Mailing address
• Phone number
2. Birth Data:
• Date of birth
• Time of birth
• Place of birth
3. Payment Information:
• Credit/debit card numbers (processed securely by third-party payment processors)
• Billing address
4. Technical Data:
• IP address
• Browser type and version
• Time zone setting
• Browser plug-in types and versions
• Operating system and platform
• Other technology on the devices you use to access our Service
5. Usage Data:
• Information about how you use our Service
• Pages viewed
• Clickstream to, through, and from our Service
• Length of visits to certain pages
6. Special Categories of Personal Data:
Under GDPR, certain personal data is classified as “special category data,” which includes information about health, race, ethnic origin, political opinions, religious beliefs, sexual orientation, and biometric data. While we primarily collect birth data to generate your Holistic Reading Report, we acknowledge that such data could be considered sensitive in certain cases.
How We Use Your Information
We use your personal data for the following purposes:
• Service Delivery: To generate and deliver your Holistic Reading Report.
• Customer Support: To respond to your inquiries and provide support.
• Communication: To send administrative information, such as changes to our terms, conditions, and policies.
• Marketing: To send you promotional materials (with your consent where required by law).
• Legal Obligations: To comply with legal and regulatory requirements.
Legal Bases for Processing
We process your personal data on the following legal bases:
• Consent: For sending marketing communications.
• Contractual Necessity: To fulfill our contract with you by providing the Service.
• Legal Obligation: To comply with legal requirements.
• Legitimate Interests: For improving our Service and preventing fraud.
Disclosure of Your Information
We may disclose your personal data:
• Service Providers: Third-party vendors who perform services on our behalf.
• Legal Compliance: To comply with legal obligations, court orders, or governmental requests.
• Business Transfers: In connection with mergers, acquisitions, or asset sales.
International Data Transfers
Your personal data may be transferred to and processed in countries outside the European Economic Area (EEA), including the United States. We ensure appropriate safeguards are in place, such as standard contractual clauses approved by the European Commission.
Your Rights Under GDPR
If you are located in the EEA, you have the following rights:
• Access: Request access to your personal data.
• Rectification: Request correction of inaccurate data.
• Erasure: Request deletion of your personal data.
• Restriction: Request restriction of processing.
• Data Portability: Request transfer of your data to a third party.
• Objection: Object to processing based on legitimate interests.
• Withdraw Consent: Withdraw consent at any time when we are relying on consent to process your data.
To exercise your rights, contact us at privacy@holisticreading.com.
Data Retention
We retain your personal data only as long as necessary to fulfill the purposes we collected it for, including legal, accounting, or reporting requirements. Maximum data retention is 10 years or until you ask your data to be removed.
Data Security
We implement appropriate security measures to prevent unauthorized access, disclosure, alteration, or destruction of your personal data. While we strive to protect user data, absolute security cannot be guaranteed.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience. To opt-out of targeted advertising cookies, you can use a cookies editor tool or Swipe your browser cache data (you can find information and tutorials with Google Search).
Children’s Privacy
Our Service is not intended for individuals under the age of 13. We do not knowingly collect personal data from children under 13. If we become aware that we have collected such data, we will take steps to delete it.
Your California Privacy Rights
If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA). Access their personal data, Request deletion of their personal data, Know what personal data is collected or shared.
Email us directly at privacy@holisticreading.com with the subject line 'CCPA Data Request'".
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this Privacy Policy periodically. You will either receive a 30 days prior notice via email or announcement on one of our websites (Holistic Reading / SuperPowers / Holistic Journey). You can send us an email to reject changes and terminate the agreement.
Contact Information
For questions or concerns about this Privacy Policy or our data practices, please contact:
• Email: privacy@holisticreading.com
• Address: Holistic Journey LLC, 2915 Ogletown Road, Newark, DE 19713, USA
Cookie Policy
Effective Date: March 3, 2024
We use cookies and similar technologies to collect information about your use of our Service. This helps us enhance user experience and functionality.
What Are Cookies?
Cookies are small data files stored on your device when you visit a website. They may contain information about your browsing activities.
Types of Cookies We Use
• Essential Cookies: Necessary for the operation of the Service.
• Analytical/Performance Cookies: Help us understand how users interact with the Service.
• Functionality Cookies: Remember your preferences to personalize content.
• Targeting Cookies: Record your visit to the Service and may be used to display relevant advertising.
Information collected on Cookies also allows us to improve our Platform by making estimates on statistical data and patterns of use (number of visits, most visited sections, visit time, etc.), gain a statistical understanding of how users interact with the Platform so as to improve our services, and to adapt the Platform to your individual interests, accelerate searches, etc. We may sometimes use Cookies to obtain information that enables us to display advertising, from our Platform, third-party platforms or any other means, based on an analysis of your browsing habits (products visited, sections consulted, etc.). In any case, the Cookies we use never store sensitive information such as passwords, credit or debit card details, etc.
Managing Cookies
You can manage or disable cookies through your browser settings. However, disabling cookies may affect the functionality of the Service.
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Conditions Générales d’Utilisation
Date d’entrée en vigueur : 17 décembre 2024
Introduction
Bienvenue sur Holistic Reading et Holistic Answers, un service fourni par Holistic Journey LLC (« Société », « nous » ou « notre »), une société à responsabilité limitée située au 2915 Ogletown Road, Newark, DE 19713, USA. Ces Conditions Générales d’Utilisation (« Conditions ») régissent votre accès et votre utilisation de notre site web et de nos services (collectivement, le « Service »). En accédant ou en utilisant le Service, vous (« Utilisateur » ou « vous ») acceptez d’être lié par ces Conditions. Si vous n’acceptez pas ces Conditions, veuillez vous abstenir d’utiliser notre Service.
### Éligibilité
En utilisant notre Service, vous déclarez et garantissez que vous avez au moins 18 ans ou l'âge légal requis dans votre juridiction et que vous avez la capacité légale d'accepter ces Conditions. Si vous avez moins de 18 ans, vous ne pouvez utiliser le Service qu’avec l’implication et le consentement d’un parent ou tuteur légal. Toute fausse déclaration d’âge ou d’éligibilité peut entraîner la résiliation immédiate des services, sans préavis ni droit à un remboursement.
### Services Proposés
Holistic Reading propose des rapports personnalisés basés sur vos données de naissance (« Rapports Holistic Reading »). Ces rapports offrent des informations sur votre identité, votre personnalité, vos défis, vos opportunités de croissance et d'autres aspects de votre vie.
### Données Personnelles et Confidentialité
Nous collectons certaines informations personnelles afin de fournir notre Service, y compris, mais sans s'y limiter, votre nom complet, email, numéro de téléphone, date de naissance, heure de naissance et lieu de naissance.
### Collecte et Utilisation des Données
- **Objectif** : Vos données personnelles sont collectées et utilisées exclusivement pour générer votre Rapport Holistic Reading et améliorer notre Service.
- **Consentement** : En fournissant vos données personnelles, vous consentez à leur collecte, utilisation et traitement conformément à ces Conditions et à notre Politique de Confidentialité.
Le consentement pour la collecte et la conservation des données est obtenu via une case à cocher avant la finalisation du paiement.
### Vos Droits
Selon votre juridiction, vous pouvez disposer de certains droits relatifs à vos données personnelles, notamment :
- **Accès** : Droit de demander l’accès à vos données personnelles.
- **Rectification** : Droit de corriger les inexactitudes de vos données.
- **Suppression** : Droit de demander la suppression de vos données.
- **Restriction** : Droit de restreindre le traitement de vos données.
- **Portabilité** : Droit de recevoir vos données dans un format structuré et lisible.
- **Opposition** : Droit de vous opposer au traitement de vos données à certaines fins.
Pour exercer ces droits, contactez-nous à **privacy@holisticreading.com**.
### Sécurité des Données
Nous mettons en œuvre des mesures techniques et organisationnelles appropriées pour protéger vos données personnelles contre tout accès, modification, divulgation ou destruction non autorisée. Toutefois, aucune méthode de transmission sur Internet ou de stockage électronique n'est totalement sécurisée, et nous ne pouvons garantir une sécurité absolue.
### Commandes et Paiements
**Passer une Commande**
Pour acheter un Rapport Holistic Reading, vous devez fournir des informations exactes et complètes. En passant commande, vous acceptez de payer le prix spécifié pour le Service.
**Prix et Taxes**
- **Devise** : Tous les prix sont indiqués en dollars américains, sauf indication contraire.
- **Taxes et Frais** : Les prix n’incluent pas les taxes applicables, sauf mention expresse. Vous êtes responsable des taxes associées à votre achat.
**Méthodes de Paiement**
Nous acceptons les paiements via des prestataires tiers sécurisés. En fournissant vos informations de paiement, vous nous autorisez à facturer les frais applicables.
**Politique de Remboursement**
Nous offrons une garantie de remboursement de 30 jours. Si vous n’êtes pas satisfait de votre Rapport Holistic Reading, vous pouvez demander un remboursement dans les 30 jours suivant la date d’achat en nous contactant à **support@holisticreading.com**. Les remboursements seront traités via la méthode de paiement originale sous 10 jours ouvrables après approbation.
### Livraison des Services
Après confirmation de votre commande et réception du paiement, nous préparerons votre Rapport Holistic Reading personnalisé. Veuillez prévoir jusqu’à **10 jours ouvrables** pour la livraison. Les rapports seront envoyés à l’adresse email fournie lors de la commande.
### Droits de Propriété Intellectuelle
**Propriété**
Tout le contenu et les services fournis par Holistic Reading, y compris, mais sans s’y limiter, les Rapports Holistic Reading, textes, graphiques, logos et logiciels (collectivement, « Contenu »), sont la propriété de Holistic Journey LLC ou de ses concédants de licence.
**Licence**
Nous vous accordons une licence personnelle, non exclusive, non transférable et révocable pour accéder et utiliser le Contenu à des fins strictement personnelles et non commerciales.
**Restrictions**
Vous vous engagez à ne pas :
1. **Copier** : Copier, reproduire, distribuer ou créer des œuvres dérivées du Contenu.
2. **Usage Commercial** : Vendre, revendre ou exploiter commercialement le Contenu.
3. **Supprimer les Mentions** : Retirer toute mention de droits d’auteur.
4. **Accès Non Autorisé** : Utiliser des méthodes automatisées pour collecter des données.
### Communications Électroniques et Consentement
En utilisant notre Service, vous consentez à recevoir toutes les communications, avis et documents (« Communications ») de manière électronique. Cela inclut :
- Avis sur les modifications des Conditions et Politiques ;
- Reçus de transactions et informations de facturation ;
- Communications marketing (avec votre consentement).
Les Communications vous seront envoyées par email ou publiées sur notre site web. Vous pouvez retirer votre consentement en nous contactant à **support@holisticreading.com**, mais cela peut entraîner la résiliation de votre accès au Service.
### Clause de Non-Responsabilité
Le contenu fourni par Holistic Reading est destiné à des fins **informatives et de divertissement uniquement**. Il ne remplace pas des conseils professionnels médicaux, juridiques, financiers ou psychologiques. Consultez des professionnels qualifiés avant de prendre des décisions basées sur le contenu.
### Limitation de Responsabilité
Dans toute la mesure permise par la loi, Holistic Journey LLC et ses affiliés ne pourront être tenus responsables des dommages indirects, consécutifs ou punitifs résultant de l’utilisation ou de l’incapacité d’utiliser le Service.
### Modifications des Conditions
Nous nous réservons le droit de modifier ces Conditions à tout moment. Toute modification prendra effet **30 jours après publication** sur notre site web. En continuant à utiliser le Service après ces modifications, vous acceptez les nouvelles Conditions.
### Résiliation
Nous pouvons résilier ou suspendre votre accès au Service sans préavis en cas de non-respect de ces Conditions.
### Contact
Pour toute question ou préoccupation, veuillez nous contacter :
- **Email** : support@holisticreading.com